Hey, $4,800 is just the price of convenience, some would claim
Jay Levy went on a Mediterranean cruise. He brought his iPhone along with him, and his family. Presumably, he drank pina coladas, tanned himself in the sun, gorged from buffets, and enjoyed the other amenities a cruise can offer. What he didn't count on was that taking his iPhone along with him would cost him almost five thousand dollars in service charges.
Needless to say, Jay Levy is one unhappy consumer.
He was been calling (probably not on his iPhone) the offices of AT&T Wireless, the service provider for iPhones, in order to get his bill nullified. He feels that $4,800 worth of service charges is bit too much to pay.
How did Jay Levy incur such high charges? Well, that's the funny thing: it wasn't from phone calls. What happened was, in the name of convenience, the iPhone automatically downloads email messages -- even when it is off. So, just by having his iPhone with him, the phone was racking up international data-transfer fees, on the high-seas and Mediterranean islands, and a cost of somewhere between $5 and $20 dollars for a megabyte.
Apple's defense is that the Jay Levy should have foreseen the many thousands of dollars worth of charges that a traveling iPhone racks up. After all, Apple says, they adequately warn customers about the possible charges: after all, somewhere in the 6,707 word service agreement that people have to sign is this line: “Substantial charges may be incurred if phone is taken out of the U.S. even if no services are intentionally used.”
Jay Levy doesn't agree -- a lawsuit may be in the works. His view is that his “unlimited data (Email/Web) service plan should cover the roaming costs, and that the potential (and arguably excessive) service fees were not sufficiently communicated to him, by Apple or AT&T.
Hopefully, some of hundred dollar emails downloaded automatically by his iPhone were at least funny jokes, to better prepare him for nasty shock of his 54 page, $4,800 cellphone bill.
'You hadn't exactly gone out of your way to call attention to the building plans had you? I mean like actually telling anyone or anything.' [Arthur Dent]
'But the plans were on display.' [Vogon / AT&T ]
'On display? I eventually had to go down to the cellar to find them.'
'That's the display department.'
'With a torch.'
'Ah, well the lights had probably gone.'
'So had the stairs.'
'But look you found the notice didn't you?'
'Yes,' said Arthur, `yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying "Beware of The Leopard".'"
Yeah, I feel sorry for Levy and his 5 grand worth of unexpected bills. But a neutral net could have either raised or lowered his bill dramatically.
Seems there's something to be said for regulation after all.
If I had millions I'd start an honest cell phone company that wouldn't gouge customers for using the service they pay too much for elsewhere.
How on Earth can 1MB of data zipping through the air cost $5-20 bucks?
Personally, I'm waiting for the OpenMoko phone...
And I would suspect that AT&T took a loss when bidding for the exclusive rights to the iPhone contact with Apple. They're trying to recover their losses now.
I for one am not surprised that Apple & At&t are sticking to their customers again.
It is ridiculous that the only way you can not get billed to death is to turn it off so that it does not work.
I have watched Apple do similar dumb ass moves in the past. I wonder do they still say that you do not need to defrag their hard drives and you have to buy a 3rd party utility to do this commonplace maintaince. The last Mac OS I saw that lacked this was OS X Panther.