Update: The latest update from Rockstar regarding the problematic Grand Theft Auto Online seems to suggest that most issues have been fixed. However, the support team still has a few problems to address, most notably the disappearing apartments and other content. The most recent update on the official launch status site reads:
We experienced some instability on PlayStation 3 around 11:00 AM ET and service was restored at 12:30 PM ET. Another issue was seen on both platforms just before 4:00 PM ET and was resolved shortly after. We have not forgotten about players who reported (and who continue to report) issues with lost characters, items, apartments, cars, or in-game money.
The post notes that if you've lost any progress, visit the following support page, set up just for monitoring updates regarding that particular bug.
Update (10/3): Rockstar's work never seems to be done. However, some progress is being made, and several updates came up yesterday on the launch status page. Here's the full list of changes made:
Issues getting past the first Tutorial Race
10/2/13 Note: Some players have reported being able to get into the Tutorial race by re-downloading the Title Update, which can be deleted from Xbox Home or the PS3 XMB (Game Data Utility, NOT save data). Others reported having luck by selecting "Swap Character" from the Online tab within the pause menu, deleting the character that was unable to get into the tutorial, and then creating a new character. Going into GTAO in Solo mode may also help to allow completion of the tutorial. Some who were experience this issue have been able to get in just by trying again later.
- Freezing while loading into first race in GTAO with "waiting for other players" on the screen
- Seeing the same cut-scene twice in a row and then getting stuck on a load screen
- Getting stuck transitioning into the lobby or race while other players are joining/leaving
- Race Corona (start area, marker) not showing up for first race
Social Club Issues
- General issues with the Social Club site and Social Club features (slow loading, failed logins, emails not arriving, etc). For more information on Social Club status, please see: http://support.rockstargames.com/hc/en-us/articles/200357093
We apologize for any inconvenience and thank you for your patience while we work to resolve this. If you would like to receive an automatic email notification whenever major updates are posted, please log into the Support Site and click Subscribe at the top of this page.
Last Updated 4:30 PM ET 10/2/13: Here are the latest updates as of this afternoon.
- For PlayStation 3 users, a PlayStation Network server issue was detected that was limiting the amount of possible concurrent users. This was preventing most players from accessing GTA Online altogether and as of this morning, that problem was resolved.
- There is an issue that is preventing some players from getting through the first tutorial mission across both platforms. Many players have been able to get through this with repeated retries, and we are working on unblocking this for everyone as soon as possible.
- This morning, we experienced some instability across the GTA Online services which is affecting even people who have progressed beyond the tutorial mission. We are identifying these issues now and are working to restore stability for users as soon as possible.
- For the time being and until we have been able to get everybody access to GTA Online and things are running smoothly, we have disabled the option of purchasable GTA$ cash packs. Players can however keep on earning GTA$ by pulling off Jobs and other profitable gameplay activities rather than purchasing cash packs.
Update (10/2): Rockstar has been releasing regular updates regarding the Grand Theft Auto Online launch status, the last one being at 1:00 AM Eastern. In the most recent post, the devs assure players that they are still looking into the issues hindering your GTA Online experience, but clearly, more work is being done at this point:
We are continuing to look into these issues and are working around the clock on resolving them as quickly as possible. This includes close monitoring of our Support systems, forums, social media, and in-game data to measure traffic along with Community sentiment to ensure ongoing improvements to stability. Please stay tuned for more updates.
Original (10/1): I'm sure many of you woke up excited, having remembered that Grand Theft Auto Online launches today. Of course, that excitement might have diminished some, after you wound up one of many GTA fans who couldn't actually play the game online. Not surprisingly, the servers are getting hammered, and folks are encountering all sorts of problems while logging in.
Whatever troubles your GTA Online experience, rest assured that Rockstar is on it. The developer is also ensuring that the community is kept in the loop as things progress. A new blog post on the Rockstar Support site tracks the launch status, and they're updating it regularly. Here is the current list of known problems:
- Occasional "Rockstar Cloud Servers Unavailable" error message
- Freezing sometimes while loading into first race in GTAO with "waiting for other players" on the screen
- Intermittent "Failed to Host a GTA Online Session" error messages
- Race Corona (start area, marker) occasionally not showing up for first race
- Errors saying "Timed out when matchmaking for a compatible GTA Online Session to join"
- Occasional errors about jobs failing to start or load
- General issues with the Social Club site and Social Club features (slow loading,failed logins, emails not arriving, etc). For more information on Social Club status, please see: http://support.rockstargames.com/hc/en-us/articles/200357093
- Misc. network and server-related error messages, disconnections, or cloud server errors
The official Twitter account is also being updated with GTA Online's status and Rockstar's ongoing work. A post earlier today reads:
For those trying to get into GTA Online today, please bear w/ us on some day one tech connection issues that we’re working to stabilize asap— Rockstar Games (@RockstarGames) October 1, 2013
Hang in there, everyone.