Looks like there is a light at the end of the tunnel for SimCity players. Today, Maxis general manager Lucy Bradshaw reports "the core problem" is almost fixed, and crashes have been reduced by 92% since launch day. So that's good news.
In a letter released this morning, Bradshaw notes that she had hoped to give the "All-Clear" as soon as tonight, but Maxis and EA still have some work to do before that can happen. Tonight and tomorrow, developers will be monitoring the servers and game activity very carefully.
On the bright side, according to Bradshaw, is that "tens of thousands of new players" are rolling in each day, and she's incredibly grateful for the SimCity community's faith in the team. Here's her letter in full:
I’m happy to report that the core problem with getting in and having a great SimCity experience is almost behind us. Our players have been able to connect to their cities in the game for nearly 8 million hours of gameplay time and we’ve reduced game crashes by 92% from day one.
A combination of optimizing our server architecture and response times, deploying these enhancements on both a series of new and the original servers and issuing a few critical client updates has achieved getting virtually everyone into the game and, once in, having a great time building cities and sharing regions.
I had hoped to issue an “All-Clear” tonight, but there are still some elements coming together. Tonight and tomorrow we’ll be monitoring each server and gameplay metrics to ensure that the service remains strong and game is playing great. We need a few more days of data before we can assure you that the problem is completely solved and the game is running at 100 percent.
The good news is that tens of thousands of new players are streaming into the game every day and the confidence our fans have shown is truly humbling. I can’t begin to explain the way a development team feels when something you’re proud of is threatened at launch. Our biggest fear was that people who love this franchise would be scared off by bad reviews about the connectivity issues.
But you put your faith in us. You bought the game with the understanding that we’d quickly fix the server issues. For that support – that incredible commitment from our fans -- we are deeply grateful. As the general manager of Maxis, I want you to know that we cherish your faith in us, and the love you’ve shown for this franchise.
Thank you very much.
For those who've been in the dark since March 5, SimCity has been going through a less than ideal launch. Starting from the midnight release, many SimCity owners have been unable to play the game, namely thanks to the infamous "Error 37." Long queue times just to attempt to access the servers were met with criticism targeting SimCity's always-online requirement.
In an apologetic gesture, EA will be sending out an email on March 18 to folks who registered their copy of SimCity, with instructions on how to redeem a free PC game (from EA, obviously).