As the SimCity launch debacle unfolds, Maxis has announced (somewhat quietly) that more servers will be added over the next two days, no doubt in an attempt to alleviate the queue-to-queue issue. I know what some of you are thinking: "Finally!"
In a recent post on the official EA forums, SimCity senior producer Kip Katsarelis asked the community for their patients, noting that the live operations team is working 24/7 to tackle complaints and roll out fixes. Heck, they're already taking down "non-critical" systems like leaderboards in an effort to quick-fix.
He also notes that despite all the problems, SimCity players have already laid down over 38 million buildings, almost 7.5 million km of roads... Well, you get the idea. Not sure how that's supposed to make the pepole who can't play feel any better, but here is the entire statement from Katsarelis:
This has been an exciting and challenging week for the team here at Maxis, the culmination years of planning and development. We have been overwhelmed by the outpouring of support and enthusiasm from our fans which has made it even more upsetting for us that technical issues have become more prominent in the last 24 hours. We are hitting a number of problems with our server architecture which has seen players encountering bugs and long wait times to enter servers. This is, obviously, not the situation we wanted for our launch week and we want you to know that we are putting everything we have at resolving these issues.
What we are doing is deploying more servers over the coming two days which will alleviate many of the ongoing issues. We are also paying close attention to all the bug reports we are receiving from our fans. We’ve already pushed several updates in the last few days. Our live ops team is working 24/7 to resolve issues and ensure that bug fixes roll into the game as quickly as possible.
While the ongoing issues are troubling, we can also see that players are really enjoying the game. In a single 24 hour period, there were more than 38 million buildings plopped down, nearly 7 and a half million kilometers of roads laid down, 18+ million fires started and (my favorite fact) over 40 million pipes filled up with poop.
This team has put everything into this game and won’t stop until things are smooth. We ask our fans to be patient as our team works diligently to fix the issues. We share your passion for SimCity and thank you for your support and understanding.
Granted, this probably won't fix all the game's problems, but it's a start. No doubt a great many players are still wishing for a strictly single-player mode.