Jennifer Hale is first and foremost a very skilled and talented voice actor. The secret to her success is likely her passion for her projects. As the voice of FemShep in the Mass Effect trilogy, Hale was just as captivated with its characters and story as you and I. Recognizing her personal investment, how does she view the controversy surrounding Mass Effect 3's ending, then?
"I was surprised about the level of passion about the ending. But there's something really great about that, too: It says people are invested and they really care and they don't want to let go, which is awesome because I don't, either."
Considering how many large projects Hale is involved in, her unwillingness to let Shepard go is testament the game's appeal. Hale was involved with at least 8 gaming projects and 5 television shows in 2011, with both Mass Effect 3 and her leading role in Diablo 3 as Leah so far in 2012. As Hale basically represents Shepard, no one might better understand how difficult it is to let that character go.
With respect to endings themselves, Hale is hardly disgruntled, but very sympathetic:
"I really respect the team and what they did and how hard they worked. And endings are hard! They're cutting new ground; the players are so involved in this game that to come up with an ending to something everyone's got their hand in is a huge challenge. So maybe it's going to take a little work to get everything sorted in a way that's going to make everybody happy."
As for whether Hale believes we've seen the last of Shepard, she refuses to acknoledge there won't be more, "I prefer to live in denial about it because it makes me too sad." Oddly but not surprisingly, many fans of the trilogy have similar sentiment after experiencing Mass Effect 3's ending.