Sony Computer Entertainment (not to mention Sony as a whole) know they've got a lot to answer for concerning the security breach which forced both the PSN and Qriosity services offline for two weeks and counting, as the repurcussions are potentially very serious.
The electronics/console giant is pulling all the stops to make it up to PSN users forced to face the prospects of identify theft with a special "Welcome Back" campaign, including the unprecedented move to provide free insurance coverage against any potential financial loss resulting from stolen personal data. Yet as of time of writing, PSN and Qriosity remain offline despite promises of both services going back up sometime this week.
Sony CEO Sir Howard Stringer today issues an open letter on behalf of his company, apologizing for the PSN downtime and stolen data. Stringer's letter also acknowledged that his company was a tad slow in officially informing its customers of the security breach; Sony's initial email to all its customers came a few days after it was already crystal clear to everyone that something was seriously wrong with the PSN.
"As a company we — and I — apologize for the inconvenience and concern caused by this attack. Under the leadership of Kazuo Hirai, we have teams working around the clock and around the world to restore your access to those services as quickly, and as safely, as possible.
"I know some believe we should have notified our customers earlier than we did. It’s a fair question. As soon as we discovered the potential scope of the intrusion, we shut down the PlayStation Network and Qriocity services and hired some of the best technical experts in the field to determine what happened. I wish we could have gotten the answers we needed sooner, but forensic analysis is a complex, time-consuming process. Hackers, after all, do their best to cover their tracks, and it took some time for our experts to find those tracks and begin to identify what personal information had — or had not — been taken.
"In the coming days, we will restore service to the networks and welcome you back to the fun. I wanted to personally reach out and let you know that we are committed to serving you to the very best of our ability, protecting your information better than ever, and getting you back to what you signed up for – all the games and great entertainment experiences that you expect from Sony."
We imagine customers would rather be seeing results at this point in time, and some of the benefits which Sony is offering as consolation simply can't be enjoyed until PSN and Qriosity actually go back up.