Neoseeker : News : Seagate rescinds free data recovery offer for faulty 7200.11 drives
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VeGiTAX2 Mar 9, 09
"The problem is a bad firmware that -- in most circumstances -- can cause Seagate drives to lock-up. "

Fixed that for ya

Known at least 20 drives in the past few months that went through RMA for sudden drive failure or just being DOA right out of the box.
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kspiess Mar 9, 09
Sorry -- just had my Don't Threaten To Sue Me reflection shields set a bit too high, I guess
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VeGiTAX2 Mar 9, 09
Well rightfully so, you wouldn't want to be the one that gets targeted as enemy #1 even if it would be pretty accurate.

Kind of a drag though Frys has had Seagate 1TB drives on sale for a while now and I don't even want to open that can of worms since the RMA system has either taken ages where I have to pay shipping for the mess or it goes simple through the retailer.
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Shadow of Death Mar 9, 09
Didn't their supposed 'firmware update fix' actually cause more problems than it solved?

Or is this a newer firmware confirmed to actually solve the problem?

I checked, and yeah, my Model/Serial is part of the affected group.
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kspiess Mar 9, 09
The first firmware update didn't work 100%; by now I'm sure the firmware update must get the job done.

On this page you'll find links to the firmware you'll want to get:

http://forums.seagate.com/stx/board/message?board.id=ata_drives&thread.id=8968

I definitely strongly recommend you update the firmware. Might seem a hassle but it could possibly save you a world of pain if your HD was to lock up instead.
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Shadow of Death Mar 10, 09
Blah, ISO?

I have to create a bootable CD?

I don't have any program for that, I think....I have Vista Home Premium, does it come with a utility for that?
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Guest Mar 23, 09
Had the same problem with my drive as many many others (no longer recognized in BIOS). I have to say that Seagate support was very helpful, offering (without asking) to force flash the Bios for me, paying for shipping of the drive and returning it to me within the week. All while keeping me up to date on the process. This was mid March 2009 by the way.

Maybe other people had a bad experience, but in my opinion crap happens and it's how you deal with it that counts. Nothing but kudos to Seagate support on this one.
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chautemoc Mar 23, 09
quote tallteen86
Blah, ISO?

I have to create a bootable CD?

I don't have any program for that, I think....I have Vista Home Premium, does it come with a utility for that?
Try this. Freeware.

Very cool they're good about it..still, glad I saw all these articles and bought Western Digital..
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