I love EA ~

Some of you may be familiar with all the ragging I do on DRM, especially with Electronic Arts who seem to be the most notorious for it overall.

Well, me being the diplomat I am, ended up in a discussion with one of the customer support people at EA following me stating I would no longer be purchasing Mirror's Edge upon seeing the DRM it had (the copy I played was borrowed if yer wondering).

Anyhow, I think it's really quite something, so maybe you'll enjoy it too.

(Note that for efficiency, these are excerpts, though most of the dialogue is retained. Keep in mind in my original email, I was being a bit of a jerk, so I'm not at all opposed to his reactions. DRM gets me crazy!)

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EA:
I have many EA games that use SecuROM and I have, not once, had any troubles with this form of DRM. Generally the only people that have issues with SecuROM are pirates. Furthermore, purchasing games funds these developers that make the games that you like so much. So you deny the developers this money which could go towards developing a new game. Good job.

moi:
Even if you want to discount the troubles (which, yes, would not arise with everyone, but do have an effect for some, and do potentially negate testing to some extent), there are still the principles (I'll get to those in a moment).

"Generally the only people that have issues with SecuROM are pirates."

What do you mean by this? Technical issues or just opposition? If technical issues, this is completely untrue as pirated versions do not have SecuROM. If you mean opposition, this is not true either. I know many people which buy games with SecuROM on them but do not like it, it's just worth it for them, and that I understand.

I know it means I'm not supporting the developer (financially, as I do it in other ways). Look, anger aside, I'd like to have a truly open dialogue here. I LOVE these games. I've been playing games since I was a child and have happily paid for everything and supported these developers up until DRM came along, where it became a mixed bag. I love these games so much it honestly hurts me to personally not be able to support them. I WANT TO. But I can't let myself because I just can't support the DRM.

As for the link you sent (http://www.1up.com/do/newsStory?cId=3170057 ), I respond with this one:

http://www.gamepolitics.com/2008/11/08/new-class-action-suits-target-ea-securom-sims-amp-spore-creature-creator

I don't intend it as any kind of personal attack, it's just.....your link is why so many people hate EA. Bully tactics? Really? That's what you expect will make people want to buy your games? You don't understand the community. We want to support publishers that love games too and don't believe in scaring people into buying games, that trust their customers and believe in the games they publish enough to let them remain free. I want to pay $60 for the truly amazing games you've been publishing, but I NEED to be able to do what I want with them when I want and not have to worry about whether or not I can play this game in so many years, or why SecuROM is still on my computer after uninstalling one of your games and is nigh impossible to get off, or whatever else. It's just unsettling and not something I want to be associated with.

Please consider these things, perhaps pass them to the execs as well. Would love to continue this dialogue if you or anyone else there would too.

I love your games..please let me buy them.

EA:
First off, here is a link to manually remove SecuROM from your machine: http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=20763

Second, SecuROM was applied to EA (and other company's) games to stop pirates from illegally downloading and also reproducing our games. Obviously this was needed as people would copy their games and give them to friends or simply download the game free of charge. So now that EA implemented some sort of copy protection to protect it's intellectual property some people have decided to pirate the game. Basically pirates caused the need for DRM which made it irritating for the rest of the paying players, which in-turn has caused people to pirate the game. Quite the conundrum.

The bottom line is gamers either buy the game and support the developers with future games or pirate the game and contribute directly to the need for more DRM. The way I see it is if you don't like the product, or something that comes with it, don't buy it.

These are just my personal thoughts and are not directly affiliated with EA. Unfortunately I cannot engage in further discussions as this is more appropriate for the forums.

Please do not pirate our games.

moi:
See, we see pretty eye to eye after all. :)

Thanks!

pc gaming related

Responses (6)

1 thumbs!
^
kik36 Jan 19, 09
"Please do not pirate our games" LMFAO where's the 'pretty please with a cherry on top'?
0 thumbs!
^
chautemoc Jan 19, 09
Hehe, I thought it was kind of sweet maybe.
He seemed like he actually cared about their games.
1 thumbs!
^
kspiess Jan 19, 09
I still think you and an EA rep should have a knife fight to settle this.
0 thumbs!
^
chautemoc Jan 19, 09
मुक्ति says:
haha it would be funny
not really into it though
mostly i just want to hug him
I Am Downright Amazed At What I Can Destroy With Just A Hammer. says:
and be like
I UNDERSTAND YOUR DILEMMA
LETS GO FOR A WALK IN THE PARK
1 thumbs!
^
RabidChinaGirl Jan 19, 09
I think you guys should kiss and make up. IRL.
1 thumbs!
^
huntyr Jan 19, 09
why do i always want to agree with RabidChinaGirl? =)

EA so disappointed me with WAR's release that every time a game by EA or one of their 5000 sister companies comes out I have to think twice about buying it.
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