Neoseeker.com Forum Thread: CAN'T GET ON MAPLESTORY!!! - page 1

reprinted from http://www.neoseeker.com/forums/
original thread: http://www.neoseeker.com/forums/22593/t1768868-get-on-maplestory/


Author:   rzeng3
Date:   Sep 30, 12 at 8:35pm (PST)
Subject:   CAN'T GET ON MAPLESTORY!!!
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I can't get on maplestory after v.118 update! After the patch, I tried to get on, but hackshield didn't even pop up!
Please Help!! This is the first time I got the issue.

Specs:
Windows 7
Laptop

P.S: I tried redownloading.




Author:   Crusad3r
Date:   Sep 30, 12 at 10:58pm (PST)
Subject:   re: CAN'T GET ON MAPLESTORY!!!
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quote rzeng3
I can't get on maplestory after v.118 update! After the patch, I tried to get on, but hackshield didn't even pop up!
Please Help!! This is the first time I got the issue.

Specs:
Windows 7
Laptop

P.S: I tried redownloading.

Try deleting your hackshield folder (Default c:\Nexon\Maplestory\HShield)

Also try running the game through gamelauncher. I had this problem a few times until I ran it through gamelauncher, which kind of fixed it. Gamelauncher is found in your maplestory folder



Author:   rzeng3
Date:   Oct 02, 12 at 7:26pm (PST)
Subject:   re: CAN'T GET ON MAPLESTORY!!!
-------------------------------------------
quote Crusad3r
quote rzeng3
I can't get on maplestory after v.118 update! After the patch, I tried to get on, but hackshield didn't even pop up!
Please Help!! This is the first time I got the issue.

Specs:
Windows 7
Laptop

P.S: I tried redownloading.

Try deleting your hackshield folder (Default c:\Nexon\Maplestory\HShield)

Also try running the game through gamelauncher. I had this problem a few times until I ran it through gamelauncher, which kind of fixed it. Gamelauncher is found in your maplestory folder
Nope, didn't work even with gamelauncher. I deleted The Hackshield Folder.



Author:   Crusad3r
Date:   Oct 03, 12 at 2:09am (PST)
Subject:   re: CAN'T GET ON MAPLESTORY!!!
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Ok, can I quickly get your laptop's specifications?

I'll need: CPU, graphics card and RAM info

What's also useful is your internet speed, found at www.speedtest.net

This is just to make sure if it is or isn't your computer.



Author:   rzeng3
Date:   Oct 03, 12 at 8:09pm (PST)
Subject:   re: CAN'T GET ON MAPLESTORY!!!
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quote Crusad3r
Ok, can I quickly get your laptop's specifications?

I'll need: CPU, graphics card and RAM info

What's also useful is your internet speed, found at www.speedtest.net

This is just to make sure if it is or isn't your computer.
Well, I had maplestory run for a long time, no problem, but it was the new patch.
Acer 5517
3.00 GB Ram
AMD Anthlon 64 X2 Dual Core Processer
1.60 GHz
TK-42



Author:   Crusad3r
Date:   Oct 04, 12 at 6:06am (PST)
Subject:   re: CAN'T GET ON MAPLESTORY!!!
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Well one thing is for sure. Your laptop is at the lower end of computers that can run Maplestory. Anything lower and you won't be able to run it at all. I'm a little surprised it did run Maple at all.

Without having your laptop in front of me, it is really hard to see what's causing the issue however. Have you tried closing all non-essential applications before running Maple? Because after seeing your computer's specifications, I'm almost certain it's your computer.



Author:   rzeng3
Date:   Oct 04, 12 at 7:04pm (PST)
Subject:   re: CAN'T GET ON MAPLESTORY!!!
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quote Crusad3r
Well one thing is for sure. Your laptop is at the lower end of computers that can run Maplestory. Anything lower and you won't be able to run it at all. I'm a little surprised it did run Maple at all.

Without having your laptop in front of me, it is really hard to see what's causing the issue however. Have you tried closing all non-essential applications before running Maple? Because after seeing your computer's specifications, I'm almost certain it's your computer.
Yes, I closed everything... but it works on my sister's compaq that used to be a windows vista and has even lower specs.



Author:   Crusad3r
Date:   Oct 04, 12 at 8:09pm (PST)
Subject:   re: CAN'T GET ON MAPLESTORY!!!
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quote rzeng3
Yes, I closed everything... but it works on my sister's compaq that used to be a windows vista and has even lower specs.
That kind of confirms it for me that it's something to do with your laptop.

Have you updated your anti-virus software recently? That occasionally removes all the programs on the allow list.



Author:   rzeng3
Date:   Oct 05, 12 at 7:35pm (PST)
Subject:   re: CAN'T GET ON MAPLESTORY!!!
-------------------------------------------
quote Crusad3r
quote rzeng3
Yes, I closed everything... but it works on my sister's compaq that used to be a windows vista and has even lower specs.
That kind of confirms it for me that it's something to do with your laptop.

Have you updated your anti-virus software recently? That occasionally removes all the programs on the allow list.
The only "ant-virus" software on my laptop is windows defender.



Author:   Crusad3r
Date:   Oct 05, 12 at 8:35pm (PST)
Subject:   re: CAN'T GET ON MAPLESTORY!!!
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Right. Last thing then

Go get a speedtest on your internet (www.speedtest.net) and post the d/load and u/load as well as ping.



Author:   rzeng3
Date:   Oct 05, 12 at 9:41pm (PST)
Subject:   re: CAN'T GET ON MAPLESTORY!!!
-------------------------------------------
quote Crusad3r
Right. Last thing then

Go get a speedtest on your internet (www.speedtest.net) and post the d/load and u/load as well as ping.
Ping:23ms
DSpeed:13.05Mbps
Uspeed:2.58Mbps



Author:   Crusad3r
Date:   Oct 05, 12 at 10:36pm (PST)
Subject:   re: CAN'T GET ON MAPLESTORY!!!
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Right. So it's not your net, and it definitely isn't Maple since most other people can connect to it fine.

The last suggestion I can make is register/download Steam and run maplestory though that.



Author:   rzeng3
Date:   Oct 06, 12 at 7:32pm (PST)
Subject:   re: CAN'T GET ON MAPLESTORY!!!
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quote Crusad3r
Right. So it's not your net, and it definitely isn't Maple since most other people can connect to it fine.

The last suggestion I can make is register/download Steam and run maplestory though that.
Sorry, I can't get on with even that. Can you send this issue to nexon by any chance?



Author:   Crusad3r
Date:   Oct 06, 12 at 8:53pm (PST)
Subject:   re: CAN'T GET ON MAPLESTORY!!!
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Yes, you can send a ticket to Nexon with all of your computer's information as well as internet connection attached. If even they can't help you, then I'm afraid you're out of luck.

Just be prepared to wait 1-2 weeks for a reply.


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