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hideOriginal Post

Oct 21, 11 at 1:19amMasterOfBlades


Now Im not sure this is the right spot to ask this but I'll try anyway


I have a Samsung Galaxy Tab 10.1. I love it. But today I decided to buy a movie off of the Media Hub by Samsung, and it downloaded just fine (X-men First Class if it means anything). When it was done I tried playing it, but it says "Sorry, License Acquisition Failed", and the movie wont play.

any help? I tried calling the help line but the guy was kinda...not paying attention. I had to repeat myself a lot and there was a time when I had to say hello, are you there for over 15 minutes. I think he left but he didnt say anything.

Thread Recap (last 10 posts from newest to oldest)

Aug 12, 14 at 7:35am
Rahul pawar


quote MasterOfBlades
quote Wilhelm Ryan
MasterOfBlades - Guessing it's just powering off and then back on; I'd imagine you wouldn't have to do a factory reset.

Also, after looking around the Samsung/Acetrax website, you should be able to go onto the Samsung movie website, login and download them to your PC, then transfer them to your tablet from Windows Media Player.

A bit rough on the eyes, but this seemed to work for most people who had the same issue:

quote
Hi guys just to let you know i have now found out how to watch your movies on your tab. After reading samsung license terms and conditions and looking at different sites i now can tell you how to watch your movies no thanks to samsung. First you must download the samsung kies software to your pc. Then connect your tab to the pc and it will do its initial set up. Off the samsung movie web site downliad your film to your pc. On your tab go into settings and select wifi network then select usb settings. You then select the windows media option. When you connect your tab to your pc and open windows media player it should recognise your tab. You the have to locate the movie on your pc and copy it to windows media player you then drag the movie to the right hand side titled sync to device. Click sync and the movie will be sent to your tab. Media player transfers the drm license i now have finally watch iron man 2. Guys this has been a knightmare and i hope this helps.

thanks for the help.

The Tablet says its a registered device now. Before it didnt. It just randomly did it. when I get home I'll check to make sure the movies I set to re-download work. Again, thanks for your help bud.


Edit: Wilhelm Ryan i downloaded them again. The two movies still dont work. But the TV show does.




May 17, 14 at 10:51am
Rambow


quote phenixtwin
quote MasterOfBlades
Now Im not sure this is the right spot to ask this but I'll try anyway


I have a Samsung Galaxy Tab 10.1. I love it. But today I decided to buy a movie off of the Media Hub by Samsung, and it downloaded just fine (X-men First Class if it means anything). When it was done I tried playing it, but it says "Sorry, License Acquisition Failed", and the movie wont play.

any help? I tried calling the help line but the guy was kinda...not paying attention. I had to repeat myself a lot and there was a time when I had to say hello, are you there for over 15 minutes. I think he left but he didnt say anything.

I have a Samsung Galaxy Tab Generation 1 and was having the same issues, I hooked up my tab to the computer, clicked on the update kies option and my windows media recognized the device, I transferred my wma movies over and it all works now.



Feb 02, 14 at 9:20am
Sonja


Hi. Please help. I download a movie for Samsung video hub all well but when a want too watch it their is a lock and don't want too open it?



Oct 08, 12 at 1:23pm
phenixtwin


quote MasterOfBlades
Now Im not sure this is the right spot to ask this but I'll try anyway


I have a Samsung Galaxy Tab 10.1. I love it. But today I decided to buy a movie off of the Media Hub by Samsung, and it downloaded just fine (X-men First Class if it means anything). When it was done I tried playing it, but it says "Sorry, License Acquisition Failed", and the movie wont play.

any help? I tried calling the help line but the guy was kinda...not paying attention. I had to repeat myself a lot and there was a time when I had to say hello, are you there for over 15 minutes. I think he left but he didnt say anything.




Sep 18, 12 at 12:48pm
mcbride118


I downloaded a tv show on media hub but I can't get to it to wAtch it when I'm at work when I don't have a WiFi connection is it supposed to be like that.?



Jul 27, 12 at 11:05am
jorge vega


mi media hub no quiere bajar unas peliculas compradas mi ime es 35815040431845 mi telefono es 7875064987 dw at&t yo los llamos pero la llamada se cae en la transferencia hacia los especialista dw media hub esoero me ayuden



Oct 26, 11 at 2:15am
MasterOfBlades


quote Wilhelm Ryan
MasterOfBlades Glad it kinda worked.

Not familiar with Media Hub, hardly used it when I had a Galaxy S. But, can you log-in from your PC and re-download those two movies to your PC? Maybe try uninstalling them from your phone, and then transfer the movies from your PC to your tab.

Afraid I can't be of much more help. My knowledge is kind of limited, didn't have my Galaxy for long. And never owned/used a tablet before.

There is a forum dedicated to the Galaxy Tab though, and tons of people have had the same problem (all of which say Samsung was never of any help whilst calling them) so a quick search on there may be able to get you the answer you're looking for.
So far they still wont work

Tried the Samsung Movie .com thing, and since I dont live in UK its a no go. lol

Im going to see if I can get my itunes movies to transfer to Windows media center and try that. Thanks again for all your help



Oct 23, 11 at 4:37am
Wilhelm Ryan


MasterOfBlades Glad it kinda worked.

Not familiar with Media Hub, hardly used it when I had a Galaxy S. But, can you log-in from your PC and re-download those two movies to your PC? Maybe try uninstalling them from your phone, and then transfer the movies from your PC to your tab.

Afraid I can't be of much more help. My knowledge is kind of limited, didn't have my Galaxy for long. And never owned/used a tablet before.

There is a forum dedicated to the Galaxy Tab though, and tons of people have had the same problem (all of which say Samsung was never of any help whilst calling them) so a quick search on there may be able to get you the answer you're looking for.



Oct 22, 11 at 5:21pm
MasterOfBlades


quote Wilhelm Ryan
MasterOfBlades - Guessing it's just powering off and then back on; I'd imagine you wouldn't have to do a factory reset.

Also, after looking around the Samsung/Acetrax website, you should be able to go onto the Samsung movie website, login and download them to your PC, then transfer them to your tablet from Windows Media Player.

A bit rough on the eyes, but this seemed to work for most people who had the same issue:

quote
Hi guys just to let you know i have now found out how to watch your movies on your tab. After reading samsung license terms and conditions and looking at different sites i now can tell you how to watch your movies no thanks to samsung. First you must download the samsung kies software to your pc. Then connect your tab to the pc and it will do its initial set up. Off the samsung movie web site downliad your film to your pc. On your tab go into settings and select wifi network then select usb settings. You then select the windows media option. When you connect your tab to your pc and open windows media player it should recognise your tab. You the have to locate the movie on your pc and copy it to windows media player you then drag the movie to the right hand side titled sync to device. Click sync and the movie will be sent to your tab. Media player transfers the drm license i now have finally watch iron man 2. Guys this has been a knightmare and i hope this helps.

thanks for the help.

The Tablet says its a registered device now. Before it didnt. It just randomly did it. when I get home I'll check to make sure the movies I set to re-download work. Again, thanks for your help bud.


Edit: Wilhelm Ryan i downloaded them again. The two movies still dont work. But the TV show does.



Oct 22, 11 at 3:53pm
Wilhelm Ryan


MasterOfBlades - Guessing it's just powering off and then back on; I'd imagine you wouldn't have to do a factory reset.

Also, after looking around the Samsung/Acetrax website, you should be able to go onto the Samsung movie website, login and download them to your PC, then transfer them to your tablet from Windows Media Player.

A bit rough on the eyes, but this seemed to work for most people who had the same issue:

quote
Hi guys just to let you know i have now found out how to watch your movies on your tab. After reading samsung license terms and conditions and looking at different sites i now can tell you how to watch your movies no thanks to samsung. First you must download the samsung kies software to your pc. Then connect your tab to the pc and it will do its initial set up. Off the samsung movie web site downliad your film to your pc. On your tab go into settings and select wifi network then select usb settings. You then select the windows media option. When you connect your tab to your pc and open windows media player it should recognise your tab. You the have to locate the movie on your pc and copy it to windows media player you then drag the movie to the right hand side titled sync to device. Click sync and the movie will be sent to your tab. Media player transfers the drm license i now have finally watch iron man 2. Guys this has been a knightmare and i hope this helps.




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