Update 3: Respawn's official Titanfall Twitter account has confirmed that PC connectivity issues have been resolved and players can now connect to matchmaking servers. Let me note here that the EA support page still lists the server issues as ongoing.
Our team has resolved the PC connectivity issues and you should now be able to connect to matchmaking servers. #Titanfall— Titanfall (@Titanfallgame) March 12, 2014
Update 2: Titanfall's PC servers, which had up to this point been running fairly smoothly, have now gone under. EA has confirmed that they are experiencing "unexpected downtime" for their Titanfall PC servers and currently have no further information at this time:
Titanfall is currently experiencing connection problems, which means you may not be able to connect to online play, or even might get dropped from an online match you're currently playing.
Rest assured that we're addressing this problem and will provide updates as soon as possible.
Thank you for your patience. Please stay tuned to this article for more information.
It was meant to be the most glorious of days, Titanfall's launch on PC and Xbox One. In the days prior several extremely high-scored reviews were released and to say marketing for Respawn Entertainment's online first-person shooter was excessive is one hell of an understatement. Everyone wanted launch day to go smoothly, all the way up to the point that it didn't.
For the better part of the day Microsoft's "Xbox Live Core Services" or their login servers to be more clear, have been listed as "Limited". That means that for many Titanfall launch day purchasers, the exact number of players effected unclear, Titanfall has been inaccessible. Titanfall is of course a game that requires an online connection through Microsoft's Xbox Live servers to work. In other words, another online game's launch has gone terribly.
Responsibility is easy assign in this case, however, as Microsoft quickly assured gamers that it was their personal servers having issues and not Respawn Entertainment's. Respawn and EA have repeated this sentiment, which is to be believed considering the PC version of the game is not experiencing similar server issues. They're experiencing different server issues, and additional technical issues on top of that.
Several now deleted Tweets from the official Titanfall Twitter account have mention issues including "longer than usual load times" and that "It may take a few attempts" to get into games as they're freezing with an "Initializing" message. Other problems include technical issues for gamers running multiple GPU PCs, for which Respawn states they're currently working on a patch. In other words, PC users may run into problems, but otherwise the game should be fully playable.
Unfortunately, Xbox One gamers aren't so lucky. Instead, we've received little to no updates on the situation at Microsoft. All user complaints that they are unable to login are being pointed to a server status page that has not been updated a single time beyond his lone message:
"We've received reports that some users are having difficulties signing in to Xbox Live. Our team is working hard to get this issue fixed as soon as possible. Thanks for your patience while we work. We'll have another update for you in 30 minutes."
When the issues will be solved is unclear, though reports are saying once logged into Xbox Live access to Titanfall works quite smoothly.
Should gamers be surprised that this is happening? No, because large online titles constantly fail to provide support for launch day. From Sim City and Diablo III's abysmal starts in recent memory, all the way back to World of Warcraft and beyond, online games rarely scale their technology to the point it needs to be at for launch day traffic. Login servers just happen to be the bottleneck where a majority of the issues happen.
Should it be okay that this is happening? Absolutely not. Launch purchasers of Titanfall deserved better service than this. Even if Respawn is passing the blame onto Microsoft, they should have done the extra work to ensure their server partner could adapt to the server strain. There is no more important day to ensure players can play their game than launch day.
Oh well, I guess.
Update: As I published this story, Microsoft released an update saying their servers were now up and running and pointed gamers towards these following directions:
Follow these steps to power cycle your Xbox One Console:
- While the console is on, press and hold the console’s Xbox button for 5 seconds.
- The console will power down.
- Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.
Note: If your console is in Instant-On power mode, the above steps will shut the console completely off. Instant-On mode, or the ability to turn on your console by saying “Xbox On,” won’t be enabled until you restart the console.