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Nov 22, 06 at 7:31pm ^Account Activation and Registration Help - Including Problematic Email Services
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Due to the number of problems users have with registration and activation of accounts I've made this basic post with detailed information to help new users to get their accounts working. Email Spam has seriously eroded the ability of legit sites like Neoseeker from being able to send activation emails easily, and often there are problems with people receiving emails from our servers.
Please read this document carefully as it contains MANY helpful things that should solve most problems. If your problem is NOT solved here please do contact us or post in this forum for help (unregistered guests can post in this forum).
Introduction and Help
Neoseeker accounts require "activation" before they can be used. When you first register an account it is not useable. Neoseeker will send you a confirmation email which contains instructions on how to activate your account.
This is a very simple procedure, but sometimes there are problems, such as users who never receive the activation email.
If you do not receive an activation email
Activation emails are sent the very second that you create an account. If you don't see the email show up in your mailbox in the first 5 minutes something is wrong. At this point we recommend the following:
If you cannot get the activation email no matter what
Try changing the email of your account. The best emails to use are gmail emails, which seem to always get our emails. You can change the email of an unactivated account here:
If the URL in the Activation URL does not work
The Activation email contains a URL that should activate your account. This URL is generated by the system and cannot be wrong, however, different email services, and email clients may mangle the URL and render it unuseable.
The URL is in the form:
If your URL looks funny at all or contains strange characters, or is broken into multiple lines, it will not work.
You will note however, that the email also contains an alternate method for activating the account:
quoteMake sure you go straight to the URL, and then copy and paste the EXACT user ID and confirm code! The confirm code is case sensitive so you must copy it exactly. Do not add extra spaces or characters before or after the code and member id.
If you registered the wrong email (typo or mistake)
We have an automated system that allows you to change the email of a pending account. Use this form to change your email and it will send you the activation email to the new email:
New Account Cannot Log In
If you cannot log into your new account there are several reasons that this can happen:
To be very clear there are 2 types of logins:
Failures at the user's computer or browser are often NOT accompanied by an error message. In this case everything looks and feels like a proper login. Your username and password are accepted and you are forwarded back to the page you came from, BUT You are NOT LOGGED IN! This is almost certainly caused by a cookie problem. Try deleting all cookies from Neoseeker. And make sure you are using http://www.neoseeker.com/ or http://neoseeker.com/ URLs.
Problematic Email Services
If you are using one of Verizon, Hotmail, Hotmail.co.uk, or AOL, please read this notice about Neoseeker and receiving emails.
Verizon customers who use their verizon.net or verizon.com email addresses to register on Neoseeker may have problems receiving activation emails, password reminders, or password change emails. Verizon uses a very aggressive email qualification method that invalidates and bounces many of our emails before ever reaching your mailbox. This issue is not isolated to Neoseeker alone, but because we're not experts in mail servers I have been unable to resolve the situation.
As a result, I strongly urge Verizon customers to sign up for a free email with Gmail. Gmail has so far shown that it is the most receptive to our emails being sent out and will not unfairly block our emails.
Hotmail and AOL users should be aware that our registration emails and password emails are being filtered by Hotmail/AOL's automatic spam filter. You will find these emails showing up in your trash. Sometimes Hotmail/AOL will completely ignore our email and not even save it in your spam.
Try to add email@example.com and firstname.lastname@example.org to your whitelist as a first step. Also, try to check your spam/trash box if you are waiting for an activation or password email.
For some reason, hotmail.co.uk has a higher probability to block, or filter our emails.
All email hosts
Neoseeker is working hard to try and comply with various email protocols to ensure that our mails get through to you. Unfortunately due to our site size we send out MANY emails and this flags us to some ISPs. In addition to this, we have had bad policy for disabling emails over time and cleaning up our mail outs from inactive members. These are goals for 2007 and we hope to significantly reduce, if not eliminate email problems in the future.
Avoiding Activation Altogether
Users who register by first connecting via Facebook or Twitter are automatically activated after submitting their information. To do this look for the Facebook and Twitter buttons on the registration page (it's at the top). If you are having problems with email activation this is the best way to auto approve your account.
Edit: Mar 11, 11
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Mar 11, 07 at 9:23pm ^re: Account Activation and Registration Help - Including Problematic Email Services
Given that the above user now has his own thread on the issue:
Hotmail "Safe List" Instructions
Since the majority of users probably use hotmail or some form of hotmail, here's a quick guide on how to add an email adress onto your safe list.
When you first log into hotmail, you will be taken to your inbox. At the top of the screen, just above the list of email, you should see this:
Move over and click on contacts. That should take you to a page which has all your contacts listed. On the side, you should find a list of the MSN locations you have for messenger. It should like like this:
Underneath the group list, there will be a link to the safe list. Click there, and it will open a page like the below. Enter the email you wish not to block, as seen below, and click on the button next to it.
You've now added a safe email entry!
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Mar 19, 07 at 9:13pm ^re: Account Activation and Registration Help - Including Problematic Email Services
Recently there have been lots of reports of AOL/Hotmail users not receiving their activation or password reminder emails from Neoseeker, even if neoseeker.com has been added to the whitelist. In light of this, Neoseeker will temporarily NOT be accepting registrations from people using AOL and Hotmail email accounts. If you've recently registered using AOL or Hotmail and have not yet received an activation email, then please be sure to read Redemption's announcement regarding AOL/Hotmail Email Accounts.
For members who are currently using AOL or Hotmail as their registered email accounts, it is advised that you switch to Gmail or Yahoo! Mail to avoid potential future problems — at least until this issue with AOL/Hotmail has been worked out.
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