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Jun 18, 05 at 8:20pm ^Forum Bug Reporting Guidelines
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Forum Bug Report Guidelines
Version 1.3 [revision: 17 August 2016]
The main thing to note when reporting a bug in this forum is to ensure that you provide as much information as possible so that it can quickly reproduced by an administrator and fixed; detailed recreation steps, as well as information such as what browser you are using and so forth, can assist greatly in the investigating of bugs so it's important you provide all of this initially.
Below are some detailed guidelines of the type of content that should be submitted within a bug report to ensure it can be looked into in the fastest time possible.
Before we even start, the first thing that should be included in a thread's title is the current version number of the neoforum software currently being used. This information can usually be found in the bottom left-hand corner of most pages, where you will see information such as:
"Powered by neoforums v2.3.9b (Bolieve)
Copyright Neo Era Media, Inc. 1999-2016"
In this case, the version number would be 2.3.9b, which should be appended in square brackets to thread titles like so:
"[v2.3.9b] Title Here"
In addition to this, as mentioned previously, thread titles are the first thing administrators will see when entering this forum. To ensure the minimum amount of their time is taken up, it is therefore essential that the title of your thread remains short, yet gives as much of an idea of the possible thread content as possible. Example:
"[v2.3.9b] Database Error in Member List"
As you can see, that thread title basically sums the report up in a nutshell, making it easier for admins to browse through all of the various reports quickly. This is much more helpful than, for instance, using this as a thread title:
"bug found needs fixing!!!
This tells anyone browsing the forum pretty much nothing about what they can expect in the report, which may slow down the investigation and fixing progress as well as causing people additional time having to browse through before having an idea of what's going on.
Below are two examples of correct bug reports.
Example Report 1:
quoteExample Report 2:
This status is initially assigned to bugs that have been logged if they appear to be legitimate reports but have not yet been confirmed by another member or uncertainty remains over how to recreate the bug.
This means that the bug has not yet been addressed by an administrator, but it has been confirmed as occurring by one or more reliable sources (or seen in action by the moderator reviewing).
This status means that the bug has been acknowledged as occurring by an administrator and they have specified a set date or version release as to when it will be fixed.
When bugs appear to be fully resolved and fixed, they will receive this status. If you notice bugs still occurring that are flagged as this, please post in the respective thread.
When a member has confirmed that the bug has been fixed, the thread will receive this status. If you still notice it occurring, please post in the thread as soon as possible. These threads will auto-delete themselves in 30 days.
If a bug has already been reported in the past and already has a thread created for it, any new threads about the same bug will be redirected to the original. Redirected threads will be closed and be scheduled to automatically delete itself in 7 days.
This status is assigned if a member has posted a thread here whereby what they are describing is either no relation to a bug happening on the site, or what they are describing cannot be confirmed as happening server-side, which would most likely mean they have problems within their own computer/browser's configuration. Once a thread is acknowledged as being "Bad Bug" it will be scheduled to delete itself in 7 days.
If you notice a bug that has been flagged as 'complete', yet you still believe is occurring in some form, please contact a moderator as soon as possible and make them aware of the situation so the thread can be reopened for further reports.
Thanks in advance for your cooperation and heeding these guidelines, which will hopefully ensure that any bugs that crop up and are ironed out as fast as possible!
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Copyright Neo Era Media, Inc. 1999-2016